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practice Usability of EU websites under question
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ePractice.eu provides its members with a blog in which all registered users can post opinions, questions and links to news related to eGovernment, eInclusion and eHealth. Your point of view is what makes ePractice.eu relevant to other public administrators all over Europe, so feel free to post and...
Usability of EU websites under question
05 August 2009 | 1290 Visits | Rating: 4.2 (maximum:5)
The Commission is inviting citizens (with or without disabilities) to express their degree of satisfaction with the accessibility and the user experience of the European Commission websites.
Another action towards implementing a comprehensive and targeted eInclusion strategy in Europe
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European Commission websites are 1990s
Most of the Commission websites are totally outdated. Just look at the portal page ( http://ec.europa.eu/index_en.htm ). Tons of small links in the midst of a visual chaos. Compare with the clean and minimalistic design of today's websites.
The underlying information architecture and design is the opposite of user-centric. It's developed from the view of the Commission, not from the user view. First of all, if you can't differentiate based on past user behavior, you need to ask what type of user is looking at you and what s/he is interested in.
A website is the first point of contact we make with an organization. The portal page tells a lot. Do we know our target audience? Don't get internally split up by serving multiple opposing interests. Set priorities.
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new vision for eGov in Europe
The development of a citizen centric model for eGov in the european sphere is in the heart of the i2010 strategy that promotes an inclusive information society supported by user friendly and effectice public services.
Transparency and easy access to public data are key components