Good Practices for Improving Public eServices and Transforming Government

OBJECTIVE

The contractor for the eEurope Awards, organised – at the request of the European Commission Services and the 2003 Italian Presidency – a competition to select the exhibitors for the "Good Practices for Improving Public eServices and Transforming Government" conference and the winners of the eEurope Awards for eGovernment – 2003.

The following three themes were covered by the Awards:

• The Role of eGovernment for European Competitiveness
• A Better Life for European Citizens
• European, Central and Local Government eCooperation

Independent experts evaluated the applications and determined the winners of the Awards. The 66 best applications were given the opportunity to exhibit at the conference. European Commissioner Erkki Liikanen, together with Italian Prime Minister Silvio Berlusconi and Minister Lucio Stanca, presented the eEurope Awards for the most outstanding eGovernment solutions at the High-Level European eGovernment Conference and Exhibition at Villa Erba, Como, Italy, on 3-4 July 2003 (see below for winners and honourable mentions).

FACTS

• Submissions from 29 of 32 eligible countries
• Number of submissions: 357
• Number of finalists: 66

SUBMISSIONS PER COUNTRY AND THEME

WINNERS

• Bremen On-line Services, Senator for Finances - Department for New Media and eGovernment (DE)
• HELP – Virtual Guide to Austrian Authorities and Institutions, Federal Chancellery (AT)
• Tax Information between Public Administrations, Agencia Tributaria, Departamento de Informática Tributaria (ES)

HONOURABLE MENTIONS

• AMS – Swedish National Labour Market Board, Swedish National Labour Market Board (SE)
• Special Citizens Web Portal, Department of State Information Systems (EE)
• 3IP – 3 Islands Partnership, Argyll and Bute Council (UK)
• Auto e-Counter, Automobile Club d'Italia (IT)
• REACH – Messaging infrastructure for intragovernmental cooperation (intra-net) (not applicable) Reach Agency (IE)

RESEARCH REPORT

eGovernment: The State of Affairs in Europe (2003)

This report describes the vision and reality of eGovernment based on the cases submitted for the eEurope Awards for eGovernment – 2003, gives an overview of best practices and challenges, and draws conclusions based on the submissions.

This report is available in the following languages: Bulgarian, English, German and Italian.

Editor: Christine Leitner

CATALOGUE

eGovernment - 2003: Good Practice Cases

This catalogue provides a short description and contact details of all 357 cases that met the criteria for the eEurope Awards for eGovernment – 2003, as well as an in-depth overview of the 65 cases selected for the exhibition. The cases are divided into three categories:

• The Role of eGovernment in European Competitiveness
• A Better Life for European citizens
• European, Central and Local Government eCooperation

OTHER

• Conference report
• Conference pictures
• Conference video