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In some EU cities there exist specialized services for citizens’ attention (SAC). Studies show the benefits of these services on processes reduction and ease, better government interaction, and wider use of services. iSAC is a citizen centric open source system created by listening citizens and based on learning from existing services in Catalonia from 1988. iSAC6+ is intended to offer iSAC as the EU common SAC platform to: ease administration for all, citizens and business, access for all according to their capacities.
Domain:
eGovernment
Topic:
Inclusive eGovernment, Services for Citizens, High Impact Services with Pan-European Scope, Interoperability, Open Source, User-centric Services.
Facilitators:
Highlighted BlogsView all (28)
Seminars on E-Administration in Terrassa
30 March 2011 | 1 Reply | 1133 Visits | Rating: 2.4 (maximum:5)Study into the Accessibility of the Portable Document Format
11 January 2011 | 0 Reply | 158 Visits | Rating: No votesThe Australian Government Information Management Office released "The Australian Government’s study into the Accessibility of the Portable Document ...
Highlighted NewsView all (17)
Highlighted CasesView all (7)
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Intelligent Virtual Citizens Attention Service
6 February 2008 - 12:00am- Spain
3408 visits | Rating: 3.8/5iSAC is a virtual intelligent service, based upon the same philosophy of existing face-to-face & telephone conventional citizen attention services. However, these are many times overloaded and...
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Online Information and Referral Services to Reduce Phone Calls
19 January 2010 - 11:25pm- North America
1419 visits | Rating: 4.3/5Public Authorities have increasing difficulties in providing timely and accurate information in response to the wide variety of citizens' enquiries to which they are expected to respond. These...
Highlighted Events and WorkshopsView all (16)
Highlighted LibraryView all (7)
- 30 November 2010 - 1:00am
- France
Description (short summary): This book is the 2010 edition of 'Words of Elected Representatives', a collection of Information and Communication Technologies (ICT) initiatives, carried out by local...
- 31 October 2009 - 1:00am
- EU Institutions
Description (short summary):ISA is a European Union programme aiming to improve electronic cooperation among public administrations in EU Member States. ISA takes a practical approach in supporting...
Highlighted Shared ResourcesView all(1)
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iSAC6+ has launched its YouTube channel in order to support the dissemination of information about project results and ongoing activities.
You'll find on the isac6plus channel video...
Latest Members to join
Miquel Montaner
Strategic Attention Management, S.L.SpainMember since: 19 Oct 2010
Emma Kenny-Levick
South Yorkshire PoliceUnited KingdomMember since: 8 Oct 2010
Terry Keefe
Sheffield Hallam UniversityUnited KingdomMember since: 5 Mar 2010
Krock Alexander
b.i.t.GermanyMember since: 5 Mar 2010
Pons Catherine
Mairie de Saint-Médard-en-JallesFranceMember since: 29 Jan 2010
Dos Santos Jean-Pierre
Mairie de Saint-Médar-en-jallesFranceMember since: 13 Jan 2010
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Community Facilitators
baudouin de sonis
e-forumBelgiumMember since: 25 Oct 2006
Laura Manconi
FormezItalyMember since: 22 Jan 2007
Salvatore Marras
FormezItalyMember since: 21 Nov 2007
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