Home > Cases > ePractice-professionals in e-service delivery meet, share, learn

ePractice-professionals in e-service delivery meet, share, learn

Acronym of the case:

ePractice

Web address of the case:

Country of the case:

EU Institutions

Practice | community | Drupal


Posting Date: 17 July 2007
Last Edited Date: 04 February 2010

6747 Visits

starstarstar

Author:

ePractice Editorial Team (EUROPEAN DYNAMICS SA)Belgium
Editor's Choice 2008
Type of initiative
  • Project or service
  • Promotion/awareness campaign
Case Abstract

ePractice.eu is a good practice exchange scheme with a web portal, weekly newsletter, country factsheets, online library, practitioner profiles, events calendar, testimonials TV section, communities, blog and monthly workshops created by the European Commission for the professional community in eGovernment, eInclusion and eHealth. ePractice.eu involves practitioners from all 27 Member States, EU-member candidate states and EFTA countries but others are welcome to join. The portal combines online activities with frequent offline exchanges: workshops, face-to-face meetings and public presentations. A large knowledge base of real-life case studies submitted by portal members is freely available. The portal also host the European Journal of ePractice a digital publication to promote a deeper view on the sharing of good practices and services implementation.

Description of the case
Start date - End date
March 2007 (Ongoing)
Date operational
June 2007
Target Users
Administrative | Business (self-employed) | Business (industry) | Business (SME) | Intermediaries
Target Users Description

Professionals in eGovernment, eHealth and eInclusion, regardless of sector (public, private, non-profit) across the world, but emphasis on Europe. Targeting around 50 thousand practitioners who value networking, good practice exchange and taking part in a community of practice. A secondary target group is the wider community of public sector stakeholders who might need e-insight for specific tasks they undertake. Thirdly, we also target students and researchers and will dedicate workshops and publication outlets to those groups. According to the 2008 ePractice user survey the domains of interest are distributed as follows 54% eGovernment, 32% eInclusion and 14% eHealth.

Scope
International
Status
Operation
Language(s)
English
Policy Context and Legal Framework

The i2010 eGovernment Action Plan (2006-2010) foresees strong effects from the sharing of good practice across Europe, in collaboration between the European Commission and the EU27 member states.

Project Size and Implementation
Type of initiative
Awareness-raising information
Overall Implementation approach
Public administration
Technology choice
Mainly (or only) open standards | Accessibility-compliant (minimum WAI AA) | Open source software
Funding source
Public funding EU
Project size
Implementation: €1,000,000-5,000,000
Yearly cost:
€500-999,000
Implementation and Management Approach

The management of ePractice.eu is proactive and based on clear routines, deadlines and strategies. Since it is coordinated across several countries, multi-channel communication (telephone, email, face-to-face) is crucial to our success. ePractice.eu blends online and offline service delivery by providing a web portal community together with face-to-face workshops. Up to date (Sep'08) 15 ePrractice workshops have been held covering thematic themes related to the 3 domains and 14 on-line communities have been created.

Technology solution

ePractice platform is based on:

  • The server is set up using the LAMP Configuration: Linux 2.6.24, Apache 1.3.4, MySQL 5.0.77-3, and PHP 5.2.11, in combination with Javascript (AJAX technology).
  • Both the internal content management system and website use several low level free software tools like: Smarty for template management, AdoDB as database abstraction layer, PHP libraries (eg. GD2, Multi-byte functions, etc.) and AJAX and Javascript.
  • The hardware configuration: Two virtual machines equipped each one with Quad Xeon 3.0 GHz CPU and 4GB RAM and 5 x 180 GB RAID-5 hard disk.

The ePractice platform is an open source platform including Drupal 6. Portal usage: average of 110952 visits, 5,51 page views, 444  s vist length per month.

Impact, innovation and results
Impact

The novelty of ePractice.eu lies in blending online and offline service delivery to several convergent communities of practice and in the tie-in of many European Commission contractors and studies who now share a common interface to the outside world. The good practice cases featured on ePractice.eu have an average size of €1.3 mn and a total implementation cost of altogether €1.1 bn. However, there is still room to grow, as European eGovernment expenditure was measured at €11.9 bn by the EU-funded eGEP study (2004). ePractice.eu has 14,000 members from 46 countries, lists 900 cases (300% growth since Nov. 2007), issues 2.900 news items (around 40 per month) and over 700 events (average of 30 per month), most of them proposed by portal members, a live blog, and 14 communities in a wide variety of themes facilitated by key experts from the area with more than 1.300 members registered in the communities. In terms of the ePractice workshops, held face-to-face in central locations in Europe, more than 560 portal members attended to meet peer professionals, exchange views and discuss best practices all over Europe. An average of 95% of participants have expressed to be very satisfied or satisfied with the workshop. In addition, there is a co-branding strategy which will yield additional workshops with content coming onto the portal -more than 10 co-branded workshops have been added to the list. The portal migrated 300 cases from the Good Practice Framework as well as the news and library items from the IDABC eGovernment Observatory. Major goals as we move forward include growth in cases, news, library items, workshops, members - and stronger bonds between community members - in the end showing measurable effectiveness through sharing. We actively work to increase the number of visitors who become registered members, with full profile, to contribute to the blog and submit and present case experiences, take part in the workshops and join the communities of interest.

Track record of sharing

ePractice.eu is being looked at by several European administrations to be used as their own repository and exchange platform. Around 14 communities are building on epractice for their own needs. Finally thematic networks issued by CIP PSP calls will use epractice as their exchange website.

Lessons learnt

Lesson 1 - Create leadership buy-in in all concerned domains before launching the project.

Lesson 2 - Make sure deadlines are realistic and that the project survives when adjusted to changing circumstances.

Lesson 3 - Successful projects require strong, but humble leadership from start-to-end from a party who is respected or can build relations widely.

In order to send a message you need to be registered at least one month and have earned more than 150 kudos.
Share!

Additional Documents

SEMIC