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e-government | education | exchange
This project is an example of E-government in top gear: the government completes the entire process fully automatically, and as such relieves citizens from all the work. Children under 18 are of school age and as a result the government automatically pays child benefit to the parents. When their children turned 18, parents had to apply for child benefit themselves by means of a form they received from the school or university concerned.
The advantage for the individual citizen is abundantly clear: he or she is released from the annual duty of completing the application form and of making sure that it reaches its destination in time.
Advantages for the administration: especially the child benefit funds will have less work. This prospect motivated them to help invest in this process. Just think of the time and energy you save when you no longer have to process 220,000 forms manually!
The advantage for the government lies in the fact that the process greatly reduces the number of errors. This should, among other things, result in fewer erroneous payments and consequently fewer recoveries.
Large impact on all bodies involved (federal and regional)
- Department of Education
- Child benefit funds
- Child benefit payment offices
These bodies must switch over to the entirely electronic processing of 220,000 paper dossiers (for all pupils enrolled in Dutch-language education). From the first year onwards over 90% of the total number of dossiers are processed electronically
Lesson 1 - The most important tip is to work together with specialised partners in the field of data exchange. Because of this support, pitfalls are avoided.
Leson 2 - Spend sufficient time on a thorough analysis of your project. This is even more important in a project which is co-financed by different partners: in case of unexpected setbacks, there is always the risk of a partner withdrawing from the project.
Lesson 3 - Spend a lot of time on communication. The partners must be made well aware from the very beginning where you are heading and that their investment will make a profit. In addition they must really trust one another. It is essential to involve senior officials from each of the institutions concerned. Coordination between the commissioning bodies and the technical partners must be optimal as well. Another very important aspect is the communication between the different implementing bodies within the Flemish government, the federal government and the child benefit funds.